Privacy Policy

We may collect the following information when you interact with our website or stay at our property:

• Full name
• Email address
• Mobile number
• City or location
• Membership enquiry details
• Wedding, corporate event, room, or banquet booking information
• Career application details (including resume and contact information)
• Any information you voluntarily submit through contact forms
• Government issued identification details at check in, including Aadhaar Card, Passport, Voter ID, or Driving License for Indian nationals, and passport, visa, and Form C registration details for foreign nationals
• Payment and billing information, including card details, UPI transaction data, and GST/invoicing details
• Guest stay preferences and history, such as room preferences, special occasion details, and past stay records
• Health, medical, or dietary information voluntarily shared for spa treatments, gym/pool use, or food allergies and dietary requirements
• CCTV footage captured on the premises for the safety and security of guests, staff, and property

We also collect limited technical data such as IP address, browser type, device information, and website usage through cookies and analytics tools.

Your information is used to:

• Respond to membership and general enquiries
• Process event, banquet, and room booking requests
• Confirm restaurant reservations
• Verify guest identity at check in and comply with mandatory guest registration and police/FRRO reporting requirements for foreign nationals
• Process payments and issue invoices
• Contact you regarding your enquiry or booking, including via call, SMS, or WhatsApp
• Ensure safety and security of guests, staff, and property through CCTV monitoring
• Personalize your stay based on preferences and stay history
• Improve our website and customer experience
• Send promotional offers or updates, only where you have given clear consent

Our website uses cookies to improve functionality and understand visitor behaviour. Cookies help us analyze traffic, remember user preferences, and enhance your browsing experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

We will only send promotional or marketing communication, including via email, SMS, WhatsApp, or call, where you have provided clear, opt in consent. You may withdraw this consent at any time as described in Section 8 (Your Rights).

Seven Eleven Club does not sell or rent your personal information.

We may share information only with:

• Authorized staff handling your enquiry, booking, or stay
• Trusted service providers supporting website operations, payment processing, or booking systems
• Travel agents, online travel agencies (OTAs), corporate booking accounts, or event and wedding planners who submit or manage guest bookings on your behalf
• Government or legal authorities when required by applicable law, including mandatory guest registration and police/FRRO reporting obligations
• Payment processing partners, including Airpay, the STAAH booking engine, UPI, and debit/credit card processing through banks’ EDC machines, solely for the purpose of completing your transaction

Payment processing partners operate under their own independent privacy and security policies. Seven Eleven Club is not responsible or liable for the data handling practices of these third party payment providers, and encourages guests to review their respective policies.

Where any of the above service providers or systems process personal data outside India, we take reasonable steps to ensure such transfers comply with applicable Indian data protection law.

We retain personal information, including identification copies and booking records, for a period of 5 years from the date of collection, or as required under applicable law, including statutory record keeping requirements for hotels, after which it is securely deleted or anonymized. CCTV footage is retained for a limited period as determined by our security policy, after which it is routinely deleted, unless required for an ongoing investigation or legal proceeding.

We implement reasonable administrative and technical measures, in line with the Digital Personal Data Protection Act, 2023, to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure. While no online platform is completely secure, we continuously strive to protect your data. In the event of a personal data breach that affects you, we will notify you and the relevant regulatory authority as required under applicable law.

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of your personal data, subject to legal obligations
• Opt out of promotional communications
• Nominate a representative to exercise your data rights on your behalf in the event of your death or incapacity

You may exercise these rights, or raise any grievance regarding your personal data, by contacting our Grievance Officer as detailed in Section 11 (Contact Us).

Our website may use third-party services such as Google Analytics, Google Maps, payment gateways including Airpay and the STAAH booking engine, or social media platforms. These services have their own privacy policies, and we encourage you to review them separately. Seven Eleven Club is not liable for the privacy or data handling practices of these independent third party services.

In accordance with the Digital Personal Data Protection Act, 2023, a child is defined as any individual under the age of 18. We do not knowingly process the personal data of a child without verifiable consent from a parent or legal guardian. Where a minor’s information is collected, such as during a family booking or event, it is done with the consent of the accompanying parent or guardian.

Seven Eleven Club Grievance Officer / Data Protection Contact: Tahir Shaikh, tahir@sevenelevenclub.in

For any questions regarding this Privacy Policy, your personal information, or to raise a grievance, please contact us through the official Contact page, the email address provided on our website, or the Grievance Officer named above.

Seven Eleven Club may update this Privacy Policy from time to time. Any revisions will be published on this page with the updated effective date.